Set for Stays help

Accessible rooms

Mark accessible rooms with the Accessible box in Rooms & rates and describe their features on the room type. Guests who need one can reserve it. We assign standard rooms first, so accessible rooms stay available for guests who need them.

The ADA requires hotels that take reservations to let guests reserve accessible rooms the same way as other rooms, and to describe accessible features in enough detail for guests to decide.

Set it up

  1. In Rooms & rates, tick Accessible next to each accessible room number.
  2. Edit the room type and describe the accessible features, like roll-in shower, grab bars or visual alarms.
  3. In Property, use Accessibility to describe parking, routes, entrances and common areas.

How booking works

When a guest ticks I need an accessible room, they get an accessible room. Other guests are given standard rooms first, so accessible rooms are held for the guests who need them until no others are left.