Set your cancellation policy
In Property, Free cancellation until sets how many hours before check-in time guests can cancel for a full refund, from 0 up to 30 days. Guests cancel from the link in their confirmation email. After the deadline, online payments aren't refunded automatically.
The deadline counts back from your check-in time on the arrival day. With check-in at 3:00 PM and 24 hours, guests can cancel free until 3:00 PM the day before.
What guests see
The policy is shown before booking and in the confirmation. Guests must accept it to book.
Exceptions
You can always cancel a reservation from the front desk and choose Follow my cancellation policy, Full refund of online payment or No refund.