Set for Stays help

Refund a guest

Open the reservation from the front desk, calendar or Reservations and select Refund to card. Enter any amount up to what the guest paid online. When cancelling, choose Follow my cancellation policy, Full refund of online payment or No refund. Card refunds usually reach the guest in 5 to 10 business days.

  1. Open the reservation.
  2. Select Refund to card.
  3. Enter the amount and confirm.

Cancelling with a refund

Select Cancel reservation and choose Follow my cancellation policy, Full refund of online payment or No refund.

Cash and desk payments

Refund to card only works for payments made online through Stripe. Return cash or desk card payments the way you took them.

Timing

Stripe sends the refund right away. Banks usually show it in 5 to 10 business days.