Terms of Service

1. About Set

Set is a booking platform that connects independent beauty and wellness professionals with clients. We provide the tools to list services, schedule appointments, and accept payments. We are not a party to the services performed between a professional and a client.

2. Your account

You must provide accurate information when you register and keep your login credentials secure. You are responsible for all activity that happens under your account.

3. Professionals

Professionals are responsible for the accuracy of their listings, including service descriptions, pricing, and availability, and for delivering the services they offer. Professionals must comply with all laws and licensing requirements that apply to their work.

4. Bookings, payments, and fees

Each service sets its own payment terms: pay in person, pay in full up front, or pay a deposit with the remainder collected later. Payments are processed by Stripe.

Set charges 0% commission on bookings. Standard Stripe payment-processing fees apply and are paid by the professional. Deposits and any cancellation terms are set by the professional and shown at the time of booking.

5. Cancellations and refunds

Cancellation and refund terms are determined by each professional. Clients should review those terms before booking. Set facilitates payments but does not set or guarantee refunds on a professional’s behalf.

6. Acceptable use

You agree not to misuse the platform, including attempting to disrupt the service, accessing accounts that are not yours, or using Set for unlawful or fraudulent purposes.

7. Limitation of liability

Set is provided “as is.” To the fullest extent permitted by law, we are not liable for the conduct of professionals or clients, or for the quality of services booked through the platform.

8. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms.

9. Changes to these terms

We may update these terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you.

10. Contact us

Questions about these terms? Email us at support@set-booking.com.

Set booking SMS program

Set booking text messages are sent on behalf of the business identified when you opt in. Depending on your separate selections, messages may include automated booking confirmations, appointment reminders and appointment changes, and recurring marketing messages such as offers, availability and rebooking invitations. Automated platform SMS is currently paused and is not available for production sending.

Message frequency varies with your appointments, the business's messaging schedule and your selected categories. Message and data rates may apply. SMS consent is optional and is not a condition of booking or purchase. Appointment messages and marketing messages require separate consent; your choice applies only to the business you selected.

When the program is active, reply STOP to opt out. Further program messages will be suppressed, apart from a permitted opt-out confirmation. You can also contact the business or support@set-booking.com to withdraw consent. Opting out does not cancel your appointment. Replying START does not create new marketing consent.

Reply HELP for help when the program is active, or email support@set-booking.com. For appointment-specific questions, contact the business shown on your booking page. Carriers are not liable for delayed or undelivered messages.

See the Privacy Policy at https://www.set-booking.com/privacy for how mobile information and SMS consent are handled. Production messaging requires an approved sender, applicable carrier registration, working consent and STOP/HELP handling, and verified delivery. Trial delivery does not establish these requirements.